Privacy Policy

01.Information We Collect

To provide accurate estimates, coordinate on-site general contracting, manage facility maintenance work orders, and communicate effectively, we may collect the following types of information:

• Contact & Identification Details: Full name, professional title, business/organization name, property management firm, business and billing addresses, email addresses, and phone numbers.
• Project & Property Information: Jobsite addresses, property specifications, architectural drawings, blueprints, photographs, scopes of work, scheduling preferences, and estimate inquiries.
• Client Portal Data: Authentication credentials, project logs, submitted service tickets, approvals, electronic signatures, and billing/invoice records.
• Technical & Usage Data: Internet Protocol (IP) addresses, browser type, device information, operating system, pages visited, and timestamps collected via standard cookies and analytics to ensure website performance and security.

02.How We Use Your Information

We utilize collected information strictly for legitimate commercial contracting, operations, and customer service purposes, including:

03.Information Sharing & Disclosure

Advance Contractor Group, LLC does not sell, rent, or lease your personal information to third parties.

We only disclose data in the following operational scenarios:

• Authorized Trade Partners & Subcontractors: Vetted trade specialists (e.g., licensed electricians, HVAC, plumbing, structural trades) strictly when necessary to perform specified contract work on your jobsite.
• Permitting & Inspection Authorities: Municipal, county, and state building departments for permit filing, inspections, and compliance with the Florida Building Code and Georgia Construction Industry Licensing Board.
• Service Providers: Secure hosting, cloud database infrastructure (MongoDB), and Enterprise Resource Planning (ERP/Odoo) providers operating under strict confidentiality and security agreements.
• Legal Compliance: When required by court order, subpoena, government regulation, or to protect the safety, rights, and property of ACG, our workers, or the public.

04.TCPA & Communications Consent

By submitting an inquiry form, requesting an estimate, or registering in our client portal, you consent to receive communications from Advance Contractor Group, LLC via telephone, SMS/text messages, or email regarding your project estimate, work order progress, dispatch scheduling, or invoices. Consent to receive promotional texts is not a condition of purchasing contracting services. You may opt out of marketing communications at any time by following the instructions in our messages or replying "STOP" to text messages.

05.Data Security & Storage

We maintain industry-standard physical, electronic, and administrative procedures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted transmission over HTTPS/TLS protocols for all website and portal traffic.
• Access-controlled database storage with segregated production and preview environments.
• Strict authorization policies for employees and subcontractors accessing client records.

Note: While we employ rigorous safeguards, no electronic transmission or cloud storage system can guarantee 100% security against all external threats.

06.State Privacy Rights (Florida & US Residents)

In accordance with applicable United States state laws, consumers and commercial clients possess rights concerning their personal data, including:

• Right of Access: Request details on the personal data we hold about you or your business entity.
• Right of Correction: Request prompt rectification of inaccurate contact or property details.
• Right to Deletion: Request deletion of personal records, subject to statutory record-retention requirements under Florida/Georgia commercial and construction lien law.